وظائف السعودية : مطلوب للعمل "National Service Manager (Home Appliances, Electronics, Air Cond., HVAC)"wzayef Saudi

مطلوب للعمل National Service Manager (Home Appliances, Electronics, Air Cond., HVAC) , وظائف شاغرة السعودية,وظائف خالية,فرص عمل,وظائف بشركة كبرى,

One of the largest private sector undertakings company dealing in Home Appliances, Electronics, Air Conditioning (Residential, Commercial & HVAC) in Saudi Arabia & Middle East. is looking for National Service Manager to be based in Jeddah, KSA.


Must be having experience in the same industry and can handle & deliver but not limited to:
1. Create, Manage and implement overall Service Strategy for the organization in line with the overall Organizational.
2. Create strategies to contribute to the achievement of revenue, profit, and increased customer retention through efficient plans for service operations, effective after sales service and high operation productivity.
3. Ensure the service team’s accomplishment through proper manpower distribution, providing skills training and periodic performance evaluation to motivate employees to achieve peak productivity in a performance was driven learning culture.
4. Ensure highly satisfied Guest by promoting a Guest Centric mindset to the service team to achieve high quality in after sales activities through an effective networking with other departments in the Company in accordance to service standards.
5. Ensure that all activities are carried out as per the company’s policies and procedures through effective communication and monitoring.
6. Oversee the daily functional and operational activities of the service departments through regular discussions and updates with the service team to achieve smooth after sales business operations.
7. Conduct Performance discussion with the subordinates, whenever applicable, through open discussion to establish Associate’s development and Performance Awareness.
8. Enhance customer confidence and satisfaction by following stipulated service operation standard in order to improve customer retention.
9. Innovate to achieve Guest/ Customer Delight.
Ensure that the team comprising of Service Managers/ Regional Managers & Service Supervisors is well groomed and thoroughly trained to monitor and facilitate the service center activities and ensure that the following procedures and systems are religiously followed across all service centers.


Coordinate activities of the service department to provide maintenance and repair services to Company’s products, both in and out of Warranty. Over-see the establishing of operational procedures including registering & resolution of complaints. Stock service centers with spare parts and supplies to enable them to provide the required services. Determine work standards and evaluate service centers’ workers' performance. Direct activities concerned with the installation of equipment on customer's premises to meet customer's requirements. Direct activities of workers engaged in testing new equipment and recommend purchase or rejection of equipment. Investigate dealer's claims for reimbursement of damaged equipment and prepare reports on the settlement to be allowed. Negotiate service contracts for installed equipment.



Display a positive demeanor and respect to all internal and external customers
Mentor and coach internal and external team members
Provide technical assistance when required, to promote the use of products
Act as a technical consultant to the Sales and Marketing Team on quality/technical issues
Consistently monitor and maintain call center metrics
Interact with the factories about quality issues and provide technical feedback
Process repair authorization and forward to appropriate approved service resource
Monitor performance and failure trends
Approve timesheets and invoices
Apply industry knowledge and analyze trends and developments to improve after sales service
Recognize system deficiencies and implement effective solutions
Agrees and maintains international and regional standards of service Kingdom wide.
Appoints and maintains appropriate service partner organizations in export branches
Manages internal and external technical teams with standards, budget and project schedule
Ensure department proper staffing levels
Set service organization goals and expectations and provide performance feedback to external partners and employees ensuring compliance with standard and regulations


Key Activities:
After Sales Activity
Installations- Big and Small Projects (HVAC)
Performance of Service Centres
Channel Partners’ Complaints
Spare Parts Management
New Product Evaluation
General Administration / Other duties
Associate Management & Development
Quality Assurance & Process Enhancement
MIS Reports


Key Performance Indicators (KPI)
Service Revenue in absolute SR
Service Revenue as a % of Turnover
Non-Warranty Revenue as a % of total service revenue
% of installation under AMC
AMC Revenue
New Customer added for AMC
Spare Parts Sales Revenue
Warranty Job Management
Service Franchise Management
% of Service Collections on AMC and Parts Sales
Attendance & Discipline of Service Team
No. of days absent/ late comings
Customer Feedback- Individuals & Dealers/ Corporate
Quality of appraisals for all staff in your region (As per appraisal procedure guidelines)
Quality & Timeliness of MIS reports (Daily/ Weekly/ Monthly/ Half Yearly/ Annual)
Perfect documentation and maintenance of records
No. of process enhancements/ innovations in the review period
Cost reduction in absolute SR


 

Job Details

Posted Date: 2018-12-04
Job Location: Jeddah , Saudi Arabia
Job Role: Maintenance, Repair, and Technician
Company Industry: Retail/Wholesale

Preferred Candidate

Career Level: Management
Gender: Male
Degree: Bachelor's degree

للتقدم للوظائف وارسال السيرة الذاتية اضغط هنااااااا