- Handle customer inquiries and request.
- Deliver good customer experience.
- Book tickets, hotel, and packages for the customers.
- Cooperate with clients to determine their needs and provide alternatives for them.
- Handle escalation cases.
- Work on the off line work baskets.
- Educate the customer on how to use the system.
- Make sure to deliver an exceptional customer experience.
- Escalate any issue to the appropriate department.
- Meet profit and sales targets.
- Record and share an appropriate channel of communication in order to help to improve his colleagues.
- Identify gaps in the process
- Handle any pending issues as refund, booking and payment issues.
- Deal with occurring travel problems, complaints or refunds.
|Job Role:||Customer Service and Call Center|
|Monthly Salary:||US $500|
|Career Level:||Entry Level|
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