As a Support Professional, you’ll be troubleshooting for Office 365 out look skype customers and helping them out with any problems or questions they may have about their software.
Using your expert knowledge, you’ll do whatever it takes to get to the bottom of the issue, making sure they get a first-class experience along the way.
Working on behalf of our clients the Technical Support Specialist will provide responsive and competent technical support to customers who require help with customer service, product information, or assistance with installation and usage of hardware or software application as required by the needs of each specific product line.
You will ensure that all customers are satisfied with the effectiveness and efficiency of the support they receive.
By utilizing knowledge of the customer environment, they will deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.
You will be effectively managing cases and sub-cases to ensure timely and high quality communication with customers and resolution of all issues.
|Job Role:||Customer Service and Call Center|
|Career Level:||Entry Level|
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