3/04/2019

وظائف مصر : للعمل "Account Adviser Offshore Spanish Speaker - Convergys"jobsEgypt

مطلوب للعمل Account Adviser Offshore Spanish Speaker - Convergys ,وظائف مصر,وظائف خالية,فرص عمل,وظائف بشركة كبرى,

Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service.
Provide responsive and competent telephone support to customers in the areas of problem solving and handling customer inquiries.
Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction.
Work requires some judgment but is performed primarily according to standard procedures with close supervision
Provide responsive and competent customer support within a call center environment.
Ensure that all customer issues are resolved at the first instance.
May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
Continuously work for exceptional customer experience, resulting in high customer satisfaction scores.
Deliver and exceed customer-specified service levels for handle time.
Learn, understand, retain and regularly update and demonstrate product/process knowledge.
Track, document and retrieve information in call tracking database.

Job Details

Posted Date: 2019-03-03
Job Role: Customer Service and Call Center
Company Industry: Telecommunications

Preferred Candidate

Career Level: Entry Level
Degree: Bachelor's degree

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