3/13/2019

وظائف مصر : للعمل "Call Center Agent ( Real Estate ) - Tabarak Developments"jobsEgypt

مطلوب للعمل Call Center Agent ( Real Estate ) - Tabarak Developments ,وظائف مصر,وظائف خالية,فرص عمل,وظائف بشركة كبرى,
  • Handle customer complaints and requests in a timely manner.

  • Escalates customer issues and complaints to CSM within 24 hrs using proper documents to address the issue.

  • Follows and adheres to company policies and procedures.

  • Follows up on contracts, filing and insures that customers received their contracts.

  • Prearranges customer visits, units handing over and keys.

  • Handles customer documentations like (Modifications request, cancellation requests etc. …)Prepares daily productivity report and forwards to CSM

  • Follows-up with customers on payment of installments and late payment reminders

  • Follows-up with customer on collection and bad debt

  • Follows-up on customer unit payment collection

  • Follows-up up on customer unit completion schedule and liaises with Engineering Department on actual verses projected

  • Follows-up with customers regarding electricity and water bills and collects pending fees

  • Follows-up with overseas offices regarding customer requests for transportation and unit completion

  • Follows-up on customer requests for unit cancellation and recommendation for other unit sales

Job Details

Posted Date: 2019-03-12
Job Role: Customer Service and Call Center
Company Industry: Real Estate

Preferred Candidate

Career Level: Mid Career

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