3/14/2019

وظائف مصر : للعمل "Call Center Manager - Tabarak Developments"jobsEgypt

مطلوب للعمل Call Center Manager - Tabarak Developments ,وظائف مصر,وظائف خالية,فرص عمل,وظائف بشركة كبرى,
  • Answering representative’s
    questions, guiding them through difficult calls or issues, diffusing angry
    customers, or handling issues that cannot be fielded by representatives.

  • Ensuring staff members are
    achieving desired service levels and taking corrective action, as needed.

  • Preparing reports and
    analyzing call center data to improve processes, ensure resources are properly
    allocated, and maximize efficiency and customer satisfaction.

  • Maintains and improves call
    center operations by monitoring system performance; identifying

  •  Preparing and completing action plans
    completing system audits and analyses;

  • Managing system and process
    improvement and quality assurance programs.

  • Prepares call center
    performance reports by collecting, analyzing, and summarizing data and trends.

 

Job Details

Posted Date: 2019-03-13
Job Role: Customer Service and Call Center
Company Industry: Real Estate

Preferred Candidate

Career Level: Management
Degree: Bachelor's degree

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