- Answering representative’s
questions, guiding them through difficult calls or issues, diffusing angry
customers, or handling issues that cannot be fielded by representatives.
- Ensuring staff members are
achieving desired service levels and taking corrective action, as needed.
- Preparing reports and
analyzing call center data to improve processes, ensure resources are properly
allocated, and maximize efficiency and customer satisfaction.
- Maintains and improves call
center operations by monitoring system performance; identifying
- Preparing and completing action plans
completing system audits and analyses;
- Managing system and process
improvement and quality assurance programs.
- Prepares call center
performance reports by collecting, analyzing, and summarizing data and trends.
|Job Role:||Customer Service and Call Center|
|Company Industry:||Real Estate|
للتقدم للوظائف وارسال السيرة الذاتية اضغط هنااااااا