Customer Service & Logistics Manager
Salary: up to AED 28,000 based on experience
Our client inspires millions of people around the globe to work out utilizing their innovative physical activity solutions.
A wellness lifestyle company that has rapidly grown into a success story reaching 100 countries.
They are looking for team players with strong relationship skills and an international approach, who are eager to invest their energy into building dreams. If you naturally fit in with their culture by practicing sports and living a healthy lifestyle and are forward-thinking, always proactive and digital savvy, you have the right spirit to join the team.
As a result of their expansion we are looking for a Customer Service & Logistics Manager to join the team in Dubai.
Key role – Reporting directly to the Managing Director, you will ensure efficient and effective customer service and logistics operations.
• Ensure that the Order to Cash process (from order confirmation to D&I) process meets customer’s expectations in terms of Customer Experience and cost efficiency
• Ensure the implementation for Customer and client Care activities and achievement of these KPIs
• Proactively manage 3PL in terms of SLA, making sure that the partner(s) deliver a superior D&I customer experience
• Ensure the achievement of sales objectives, liaising proactively with sales so to identify and reduce backlog slippage and minimizing revenues deviations
• Ensure proper invoicing process, in compliance with local with fiscal law compliance and IFRS Group Revenue Recognition policies
• Support Country Manager to develop reliable and accurate sales forecasts (monthly, quarterly, semester, year-end)
• Guarantee precise and timely orders process and portfolio order management (backlog), assuring data quality, consistency and reliability
• Guarantee an effective Close the Loop process, in line with policies
• Responsible to ensure proper Governance and Compliance of Order to Cash process
• Ensure the continuous improvement of logistic costs and stock optimization and that OTC is lean, effective and efficient
• Build a solid, robust, right-sized, competent, customer oriented and engaged team
|Job Location:||Dubai, United Arab Emirates|
|Company Industry:||Sports and Recreation; Personal Care and Service|
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