- Serves customers by providing product and service information; resolving product and service problems.
- Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.
|Job Role:||Customer Service and Call Center|
|Company Industry:||Distributions and Logistics|
|Career Level:||Fresh Graduate|
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