- Manage all content of the Arabic version of the website, this will also include creating products within Magento with all the required parameters.
- The job will include managing customer service calls in Arabic, answer calls pertaining to information / query raised from Arabic speaking customers.
- The job may include coordinating with Buying & Merchandising departments for product launch & available dates.
- Establishes and maintains relationships with customers and ensure customer questions are accurately answered, potentially first line response to customer enquiries.
- Contacting stores for inquiring about the status of click & collect orders.
- Coordinate with Finance department for invoicing.
- Prepare reports on weekly / monthly basis as required.
- Coordinate with IT department for any issues relating to IT side of website operations.
- Work closely with warehouse E-Commerce coordinator for scheduling the delivery as per requirement.
- Work closely with E-Com management team for achieving the desired goals & objectives.
|Job Location:||Al Kuwait, Kuwait|
|Company Industry:||Retail/Wholesale; Customer Service; Internet/E-commerce|
|Career Level:||Mid Career|
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