3/03/2019

وظائف مصر : مطلوب للعمل "Italian Customer Service Agent - Convergys"wzayef Egypt

مطلوب للعمل Italian Customer Service Agent - Convergys ,وظائف مصر,وظائف خالية,فرص عمل,وظائف بشركة كبرى,

Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service. Provide responsive and competent telephone support to customers in the areas of problem solving and handling customer inquiries. Typically would not have sales goals/quotas. Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction. Work requires some judgment but is performed primarily according to standard procedures with close supervision Provide responsive and competent customer support within a call center environment. Ensure that all customer issues are resolved at the first instance. May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff. Continuously work for exceptional customer experience, resulting in high customer satisfaction scores. Deliver and exceed customer-specified service levels for handle time. Learn, understand, retain and regularly update and demonstrate product/process knowledge. Track, document and retrieve information in call tracking database.

Job Details

Posted Date: 2019-03-03
Job Location: Cairo, Egypt
Job Role: Customer Service and Call Center
Company Industry: Telecommunications; Airlines/Aviation; Hospitality/Tourism/Travel
Monthly Salary: US $1,000

Preferred Candidate

Career Level: Entry Level
Nationality: United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Italy; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen
Degree: High school or equivalent

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