We are seeking a hands-on Operation Manager. The successful candidate will be responsible for the operational management of the office and will be in charge of the entire RATP Dev operation, playing a leading role in managing the operation and the personnel.
Qualified candidates must be self-starters with exceptional organizational and problem-solving skills who are highly-motivated to provide excellent leadership, people management while maintaining focus on customer service and be comfortable working in a fast-paced, exciting environment.
It is a unique opportunity to work and make an impact on a dynamic operation whilst relying on the support of a wider group. RATP dev, a subsidiary of the RATP Group, ensures the operation and maintenance of urban and interurban transport networks in 14 countries through over 110 subsidiaries. With over 16,000 employees and the expertise and backing of a global leader in public transportation, our subsidiaries provide performance, dynamism and reliability to our customers and passengers to their networks.
Essential Duties and Responsibilities
Responsibilities include setting up processes, methods, and organisation for operations, define medium- and long-term strategies for operations, validates and deploys corrective action plans following performance analyses, staffing, training & development. You will be provided with existing processes, methods and organizations for similar operations in other countries and will need to adjust these to the UAE.
Your primary duties will be, but not limited to:
• Manage the pre-operations phase including recruitment and training of staff
• Contact point with internal and external stakeholders
• Recruit, train and manage the operational team and ensure the operations are running up to standard.
• Manage the technical provider for the booking and payment system
|Job Location:||Dubai, United Arab Emirates|
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