To ensure that all other order relevant documents are distributed in time as needed for external and internal usage· (i.e. order confirmation, shipment/ clearing documents, invoices, certificates).
To manage the order entry process, through clear and prompt communication with external customers and related internal departments. To ensure that orders are only entered once they conform to all negotiated and agreed terms and conditions. Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Resolve customers complain by coordinating with the related departments; solve customer claims as by exchanging merchandise, refunding money, and adjusting bills.
Responsible for keeping records of customer interactions and transactions, details of inquiries, complaints, and comments, as well as actions taken.
|Job Role:||Customer Service and Call Center|
|Company Industry:||Manufacturing and Production|
|Career Level:||Mid Career|
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