To provide to the management team continuous input into the review and improvement of all customer service related policies and procedures.
To coordinate with Department Head set and agree objectives, monitor performance and provide the necessary support to enable staff to meet their objectives and develop their full potential and to highlight to manager when further trainings are required.
To provide guidance and clarity to CSRs with regards to the company’s sales terms and conditions and other policies and procedures and ensure adherence to the same, such that the company’s interests are protected at all times and clarify the action that may or may not be taken in cases where non-standard requirements arise.
To ensure that CSRs are managing customer specific stock levels, such that stock levels are kept within shelf life and maximum defined levels.
|Job Role:||Customer Service and Call Center|
|Company Industry:||Manufacturing and Production|
|Career Level:||Mid Career|
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