Meeting and greeting customers arriving in the Showroom.
Handling the telephone switchboard and taking messages.
Planning the workshop capacity/ team capacity and continuous utilization of workshop.
Ensuring that waiting customers have been made comfortable & are being well looked after.
Handling initial verbal complaints from customers & directing them to the responsible person.
Identifying methods for improvement in floor traffic control.
Reporting to management any discrepancies noticeable in the showroom, this might contribute negatively to the achievement of customer satisfaction.
Thanking the customer when they leave, wherever possible.
CRM follow up
Monitoring customer complaints.
Ensures the smooth cooperation between all interfaces.
Receives the customer demands regarding workshop appointments, customer complaints and price enquiries.
Makes sure that all customer data are updated.
|Job Location:||Dubai, United Arab Emirates|
|Job Role:||Customer Service and Call Center|
|Company Industry:||Automotive Dealership & Distributor|
|Career Level:||Entry Level|
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