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وظائف مصر : للعمل "it help desk - Agility - Egypt"jobsEgypt

مطلوب للعمل it help desk - Agility - Egypt ,وظائف مصر,وظائف خالية,فرص عمل,وظائف بشركة كبرى,

1st line support for end users.
􀁸 Escalates non solved issues to the higher level(s)
􀁸 Administrates and maintain the IT HW and SW
􀁸 Applies the IT standards as per the latest approved guidelines.
􀁸 Follows up the security measures and policies
􀁸 Does the maintenance plans as per the agreed schedules.
􀁸 Resolves systems errors and problems as they occur applying the appropriate fixes to these problems
􀁸 Uses, updates and adds issues logs to the IT knowledgebase
􀁸 Handles IT tickets life cycle via the service desk system
􀁸 Delivers logs, issues analysis, systems reports & KPIs on time
􀁸 Maintains the IT CMDB
􀁸 Acts for systems probes raised issues once triggered
􀁸 Installs, configures and upgrades operating systems and software, using the standard business and administrative packages; may modify specific applications for use in operational departments

Job Details

Posted Date: 2019-10-31
Job Role: Information Technology
Company Industry: Distribution & Logistics

Preferred Candidate

Career Level: Entry Level
Gender: Male
Nationality: Egypt
Degree: Bachelor's degree

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