• Educates our customers on the superior quality of Company products and services.
• Sells and serves menu items and miscellaneous food items to customers.
• Sells and serves products to customers in a courteous and friendly manner.
• Continues to learn and educate themselves on whole bean knowledge, coffee blends, tea products, menu items, coffee brewing, and blended products.
• Participates in all sales promotions effectively and efficiently.
• Safely handles all hot and cold drinks during drink preparation.
• Ensures that all customers are educated on our products and services.
• Maintains the highest quality, consistent product standards.
• Follows all Company drink recipes and procedures.
• Greets all customers with fast, friendly, personalized service and develops a rapport with our customers by learning their names, favorite drinks and food items.
• Verbally receives and calls back customer orders in a friendly manner.
• Reports all customer complaints to manager on duty.
• Responds proactively to prevent customer service situations.
• Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner.
• Answers telephone in a courteous and friendly manner including, but not limited to, giving store greeting, directions to store location, and receiving and filling customer orders.
• Answers customer questions regarding coffee blends, preparation, and product freshness.
• Sells and serves baked goods and miscellaneous food items to customers.
• Maintains efficient, friendly service standards and demonstrates such standards when training other team members.
• Provides superior services and promotes a friendly, comfortable environment by providing fast and friendly service. Perpetuates Company Guiding Principles and House Rules.
• Restocks shelves, when necessary.
• Routinely cleans the bar area, floor, windows and grinders, and takes out trash.
• Assists in the distribution of weekly shipments and maintains a clean and organized storage room.
• Reports potential safety hazards to the manager on duty.
• Reports all employee accidents to the manager on duty.
• Informs the manager on duty of any operational inconsistencies.
|Job Location:||Doha, Qatar|
|Job Role:||Hospitality and Tourism|
|Company Industry:||Amusement & Recreation Facility; Catering, Food Service, & Restaurant; Hospitality & Accomodation|
|Career Level:||Mid Career|
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