Are you born or raised in Qatar, with the desire of delivering a first class customer service? Then you’ve come to the right place. An international company is looking for passionate Call Centre Agents who help them continue driving growth and excellence and bring the best customer service to the Qatar community.
There is nothing more important than customers feeling valued and reassured that they are always listened to and helped. Passionate call center agents will give a top-notch customer experience, calmly handling all kinds of queries and resolving situations that can sometimes be a little tricky. Great call centre staff have the ability to really make a difference to any business, and maintain an excellent company reputation.
The Call Centre Agent role will give employees a real opportunity to influence the customer experience by meeting their individual needs which in turn will grow customer loyalty. Your success in this role could lead to other equally exciting roles within the organisation. Grab the opportunity to learn and grow while working with experienced professionals from around the world.
Your next challenge:
- Achievement of individual targets set by the business on a weekly, monthly and quarterly basis.
- Safeguard all administration associated with the role is completed correctly and within agreed timeframes.
- Ensure you consistently deliver a first class experience to all customers. Keeping updated on new products and services to be able to advise customers accordingly.
- Take ownership of your customer's queries or needs, dealing with them in a positive manner to ensure that all aspects are resolved and/or seen through to completion.
- Listen to customers’ needs and consistently meet or exceed their expectations with the company’s products and services. Always look at things from the customer’s point of view.
- Effectively work in a team where partnership and support is vital to the call centre’s success. Align own efforts towards achieving personal and team goals.
- Continuously keep up to date with industry trends and competitive activity.
- Ability to communicate effectively and positively with both customers and teams.
- Be an ambassador for the company’s brand.
|Job Location:||Doha, Qatar|
|Job Role:||Customer Service and Call Center|
|Career Level:||Entry Level|
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