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وظائف مصر : للعمل "IT Support - EIC Systems (Environmental Infection Control Systems)"jobsEgypt

مطلوب للعمل IT Support - EIC Systems (Environmental Infection Control Systems) ,وظائف مصر,وظائف خالية,فرص عمل,وظائف بشركة كبرى,

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Promptly respond to issues remotely and onsite if required
• Ask colleagues targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk team through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate third party and follow up until completed
• Provide prompt and accurate feedback to colleagues
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with colleagues to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain IT infrastructure
• Maintain good relationships with colleagues

Job Details

Posted Date: 2020-05-23
Job Role: Information Technology
Company Industry: Safety & Environment

Preferred Candidate

Career Level: Mid Career
Gender: Male
Nationality: Egypt

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